Cookies Policy
This Cookies Policy explains how Isapet Veterinary Clinic ("Isapet", "we", "us", or "our") uses cookies, web beacons, and browser local storage technologies on our website, e-commerce portal, service booking engine, and client intake tools.
Our platform relies on essential operational cookies to enable secure client form submissions, maintain e-store shopping carts, facilitate appointment scheduling, handle document uploads, and process client reviews with image attachments.
2. What Are Cookies and Local Storage?
A cookie is a small text file stored on your browser or device when you visit a website. Cookies let the website recognize your device, remember your preferences, and maintain functionality as you navigate between pages.
- Session Cookies: Temporary cookies that expire once you close your browser, used to preserve active sessions during form completion or shopping.
- Persistent Cookies: Cookies that remain on your device for a set period or until deleted, remembering preferences and login state across visits.
- Browser Local Storage: Used to temporarily hold form data (such as a booking or assessment you've started) so nothing is lost if your connection drops mid-submission.
3. Where We Use These Technologies
- E-Commerce Store & Shopping Cart: Essential cookies store items added to your cart, retain quantities, and preserve checkout progress.
- Service Booking & Client Intake Forms: Cookies and local storage maintain your progress across multi-step booking and relocation assessment forms.
- Document Upload: Session tokens verify uploads and prevent unauthorized automated submissions.
- Client Reviews: Cookies help manage review submissions and prevent duplicate ratings.
4. Cookies We Use
| Name | Category | Purpose | Duration |
|---|---|---|---|
| isapet_session_id | Strictly Necessary | Maintains your session, cart contents and form progress. | Session |
| isapet_csrf_token | Strictly Necessary | Security token preventing cross-site request forgery on forms. | Session |
| isapet_cart_data | Functionality | Remembers cart items for visitors who aren't logged in. | 7 days |
| isapet_cookie_consent | Strictly Necessary | Stores your cookie preference choices. | 1 year |
| _ga / _gid | Performance / Analytics (Google) | Aggregated, anonymous site traffic and usage statistics. | 2 years |
5. How to Control and Disable Cookies
You can accept or reject non-essential cookies through your browser settings (usually under Privacy & Security in Chrome, Firefox, Safari or Edge).
6. Policy Revisions
We may update this Cookies Policy periodically to reflect changes in technology, site features, or legal requirements. Revisions will be posted on this page with an updated effective date.
Cookie Preference Inquiries
Nyali, Mombasa, Kenya
Email: isapetvetclinic@gmail.com | Phone: +254 708 275 214